We use UK ROYAL MAIL for our regular service.


Orders will normally be dispatched within 7 days, but please allow 14 days for delivery. Products are delivered by to UK clients by “2nd class” Royal Mail and “Airmail” for overseas deliveries. We will do our best to secure delivery but shall not be liable for loss occasioned by delay in delivery arising out of any cause beyond our control.

Postage and Packing are included in the price for UK customers on orders over £20. Overseas customers will be charged £4.00 per order.


We believe you will be delighted with your purchase but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. If for any reason you are unhappy with your needlework kit, simply return it in the original packaging within 7 days of receipt and we will give you a full refund or replace the item. Please enclose a note giving the reason for the return and indicate whether you require a replacement. Once the items are received at our premises we will action a refund within 5 days and send you a confirmation via e-mail.


You can pay by Visa or MasterCard credit card and Delta or Switch debit card. Your credit/debit card details will be encrypted to minimize the possibility of unauthorized access or disclosure. Please refer to our Security guarantee Statement for further details. Authority for payment must be given at the time of order. You will not pay anything extra when you pay by credit card or debit card.


Although we will offer you the best service we possibly can, we make no promise that our on-line shopping services will meet your requirements, or that the service will be uninterrupted, timely, secure or entirely error free.

General Information

We reserve the right to alter or withdraw any of our Internet services, to refuse our Internet services to any customer and to amend these Conditions on written notice from us at any time. Cobweb Designs shall not be responsible for any breach of these Conditions caused by circumstances beyond its control. If Cobweb Designs are informed of any inaccuracies in the material on the online shopping service we will attempt to correct the inaccuracies as soon as reasonably possible.


These Conditions shall be governed by and construed in accordance with the laws of Scotland and ay disputes will be decided only by the Courts of Scotland.

Customer Services

If you have an order query, please e-mail our Customer Services at [email protected].